Booking and compatibility
A booking is accepted when Ed confirms the unit, service route, date where relevant and price. Photographs and the online checker help with the first assessment. The physical inspection may reveal a different LCD, software, wiring or head-unit fault.
Prices
A compatible mobile touchscreen repair at an agreed Lincoln address costs £250. A compatible postal touchscreen repair costs £150 when the customer sends an already-removed unit. Any extra work, parts, travel outside Lincoln or return-delivery charge is agreed before it is added.
Mobile appointments
Mobile appointments are offered on Tuesdays and Thursdays. The customer must provide a safe and legal place to park, reasonable access to the vehicle and conditions suitable for electronics work. Ed may rearrange work affected by unsafe access, severe weather or circumstances outside his control.
Removing a postal unit
The customer is responsible for safe removal and refitting unless a separate service is agreed. VW Screen Fix is not responsible for damage caused by incorrect removal, refitting, wiring changes, lost fixings or work carried out by the customer or another person.
Packing and inbound postage
Send a unit only after Ed has accepted it. The customer chooses and contracts with the inbound carrier and is responsible for protective packing, tracking and enough transit insurance. Risk remains with the customer until the parcel is delivered to VW Screen Fix. VW Screen Fix is not responsible for loss or damage that occurs during customer-arranged inbound transit.
Condition on arrival
Ed may photograph the parcel and unit when it arrives. Damage, missing parts or a fault outside the agreed touchscreen repair will be reported before work continues. The customer remains responsible for pre-existing damage and faults that were not caused by the repair.
Return delivery
Where VW Screen Fix arranges return delivery, the unit will be packed with reasonable care and sent using the agreed service. The customer should report visible transit damage promptly, keep all packaging and provide photographs so a carrier claim can be made.
Cancellation
Customers who book online or away from business premises may have a 14-day right to cancel. If the customer asks for work to start during that period, they may have to pay for work completed before cancellation. The right to cancel ends once the service has been fully completed after the customer requested an early start and acknowledged that consequence.
Insurance
VW Screen Fix carries £2 million public liability insurance for its business activities. Cover is subject to the insurer's policy terms, conditions and exclusions.
Liability and consumer rights
VW Screen Fix provides the service with reasonable care and skill. Nothing in these terms excludes liability that cannot lawfully be excluded or affects the customer's statutory rights. VW Screen Fix is not liable for indirect losses that were not reasonably foreseeable when the contract was made.